—–

Returns are possible as the result of damaged, or defective merchandise only.  All other returns will be handled on a case by case basis. Sale items are final sales, with no exceptions. 

We have a 24 hours return policy for all orders placed within the US, this means you have 14 days after receiving your items to request a return.

RETURNS AND REFUNDS 

A refund will be offered on any unsuitable items returned to us in unused conditions within 14 days. We are unable to refund any damaged or used goods returned. We do not offer a refund for goods returned after the 14-day period.

Arrangement for returns, shipping and handling charges are the responsibility of the sender returning the goods.

There are two options available for you to arrange a return. You have the option to arrange the return yourself with your own couriers. We cannot be held responsible for non-delivery of returned items. The other option available is for you to return the parcel using our courier. We will email the returns label for you to print and attach to the parcel. The shipping and handling charges that our courier charges us will be deducted from the final refund amount made against your original payment method. For either option, please email info@chattelhomedecor.com for assistance.

HOW TO RETURN A PRODUCT

To arrange a return please email us at info@chattelhomedecor.com and we will provide you with further return details.

EXTENDED HOLIDAY RETURN WINDOW

Orders placed during our holiday period qualify for our extended holiday return window and may be returned within 30 days of delivery. If you have any questions regarding this extended returns window, please email our Customer Experience team at info@chattelhomedecor.com